I was initially told it would be a week before they could diagnose why the check engine light was on. I was not happy about being put off, but then another gentleman stepped in and asked if I could leave my car. That he was sure they could do it in a more timely fashion. Two days later, I was picking it up with a bew catalytic converter and water pump. Very Expensive, but done! Everyone was extremely polite.
And big thank you to Erin! She called me and told my my inspection sticker was about to expire. Thanks to her and the team on Hull street they got my in and my car was inspected before it expired!!! Thank you!
The technician failed to secure one of my wheels to the truck before sending me on my way. This was an incredibly dangerous oversight that could have potentially lead to a fatal event. It's now 4 days later and I still have not been contacted by the service manager to offer an explanation or other comments.