I had my Suburban in for an AC repair and while in for the repair the service department told me my truck needed the transmission hose replaced and my oil pressure hose replaced because it was an easier repair while they were repairing the AC. The hoses were replaced under preventative maintenance not because they were cracked. I felt that when they technician was fixing the AC the repair for the hoses was going to be less because the technician was in there fixing the AC. My bill was $2300 and less than $500 was for parts.... This is very sneaky. I am sick of being up sold EVERY TIME I have one of my vehicles in for service. Just put it on a piece of paper. I feel like I am at Jiffy Lube not the dealership service department. I bring 4 vehicles to Haley dealerships for service.
I live in Lakeside by Bryan Park and continue to drive half an hour away to the Midlothian dealer / servicer because of the customer service and care. They never try to up-sell me or pressure me into anything, and they really do take good care of my car. I ask for a courtesy look over once a year before an annual cruise where I drive to Florida and back, and they always make me feel good about my car before driving it on those long treks, and without recommending unnecessary tune-ups or anything. Chik-fil-A service for my car keeps me coming back. Kudos!