Everyone was very helpful. They took their time to make sure we are happy with our purchase and made sure everything worked out for our needs. The only problem was the service department when we brought the vehicle back for cleaning. I don't believe the associates in that department did a good job we had to send it back a second time because somehow, they did not see that the driver side door clearly, needed to be wiped down. Other than that, everything went just fine. Thank you Haley Chevrolet!
On the test drive both the salesman and I detected a high speed shimmy, probably a wheel balance problem. It was supposed to be fixed when I picked up the car but it seemed to be there on the drive home. I checked the air pressure in the tires and found the following, 30, 27, 28, 27psi. I pumped up the tires to the recommended 35psi and that helped some. I live in Williamsburg so am taking it to Holiday Chevrolet for a rebalance which should fix the problem. A maintenance observation: I've never had tires balanced where the mechanic did not equalize the pressure in all the tires.
They were very accommodating to my request for additional work to be done, as I was only there for an inspection to begin with. Work was done and completed within the the time frame I needed to have my car back as well.
I came in to buy a truck for my son, had checked with Virginia Credit Union, and had been pre-approved with 2.49% financing--that is where I do my banking. I explained that I would co-sign for my son, but I did not want to be on the title or registration. The salesperson was very customer friendly, knew his product and tried to give me the best deal possible. His name was Kory. I would definitely recommend him to my friends, etc. When we went in to do the paperwork, noone explained to me that they had gone to GMAC instead of using my Credit Union. In the process, I picked up that it was financed through GMAC. Then I discovered that GMAC requires that a Co-signer be on the title and registration. I have used other banks and the Credit Union in the past, and never had to be on the title when I co-signed. The young man that helped us was very polite and customer friendly. However, the interest rate is 4.540 and at the Virginia Credit Union, it is 2.49. It's a great time to tell someone after you have signed the papers that GMAC requires your name as co-signer to be on the title and registration. This meant that I had to be on my son's insurance policy to the tune of $744.00, when I have insurance through another company on my other vehicles. It does not matter that I will never drive the truck. When I came back and asked if something could be done, I was told no. In fact, when I called on several issues, the good customer service went out the door. Again, would you want to recommend this outfit to your friends, etc. I have no problem being a co-signer, but I do not want to be on the title and registration.
I had a great experience. I was never pushed into uncomfortable decisions which I really appreciated and was ultimately why I chose to buy a car from Haley. Shady was my salesman and he's really great. Knowledgeable and respectful which is what I expect from my salesman.