Service has gotten terrible. Came in for an oil change and tire rotation. 3 hours later the service rep comes out to tell me my truck is done. I asked what took so long? He said he'd been at lunch but told the others what was going on. He said they did a transmission flush. I said why didn't anyone come out and tell me? He said he called and got it approved from my fleet management company. I said again, why didn't anyone tell me? Well I went to lunch and told others. Wait a minute, you just said you called the fleet company, why wouldn't you take an extra 2 minutes to walk the 40' over to me to tell me? I was sitting in the waiting area the entire time. It's just one thing after another at this dealership. There isn't a good Chevy dealer in this area. Nobody reads these surveys either or responds to service issues from management. I'm not asking for a lot, just provide quality service.
I brought my car in without an appointment due to the car starting to overheat the night before. I think the Service Advisor did all she could to get my car looked at as quickly as possible. Her name is Hannah and she did a good job of staying in touch me with on what the diagnosis was, what the costs were, and she let me know quickly when the work was completed. She was very pleasant to work with.
Your service person was excellent. However the part needed was not available. I had pre-scheduled arrival by several days. I then had to come back later in the day to get the part which had to be re-ordered. The service person did give me a 10% discount which probably covered my gas expense.