My water pump was leaking. Haley Chevrolet got the vehicle right away and discovered that the water pump was bad. I was called regarding this issue and I was informed that one was in stock. Shortly after the phone call, I received another phone call to inform me that the repair was complete. Haley keep me informed through out the entire process and I am completely satisfied with the work performed as well as the communication.
I was told to expect a 1 hour turnaround for a new key fob and adjustment to my roof rack, which was previously installed crooked at this same dealership. After more than one hour someone finally looked at the roof rack. After 2 hours I was told they were done only to find they meant with the roof rack only. So they began to address the key and fob issue when that should have started initially. At one point later I was told they were 10 minutes from completing the programming of the fob and about an hour later they were finally done. This was my 3rd visit. On my 2nd I was told I could come and pick up my truck, as they were done, when in fact they had not yet begun. No one there has a clue and I will not return if at all avoidable.